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ETL Performance Products, Inc. herein warrantees this product for 5 years from the date of purchase.
ETL Performance Products, Inc. will be held responsible for replacement of the product if found to be defective from craftsmanship or factory defects. ETL Performance Products is not responsible for customer damaged products during installation, unless found to be a defect in quality. All damaged products will be investigated, and a determination will be made by ETL Performance Products.
Should any defects in the craftsmanship or performance occur within the 5-year period from normal use, from the date listed above ETL Performance Products will assume responsibility for ensuring the customer is refunded the full amount or the product is replaced with an identical part.
Warranty claims can be filed with ETL Performance at (234) 575-7226.
Return Policy:
Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@etlperformance.com.
Shipping Policy
Thank you for visiting and shopping at www.etlperformance.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment processing time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses www.etlperformance.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
www.etlperformance.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
www.etlperformance.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. At the current time International orders are limited to Canada, Mexico, and the outlying U.S. Islands.
